FAQ

Hello everyone,
Just a little postal update:
UK last orders: 20th Dec
International:
Australia New Zealand and Canada- 4th Dec
USA and Europe- 10th Dec

**All international shipping is taking longer than expected due to the covid 19 pandemic. There are many delays within the postal system, due to the increase in online ordering at the moment. Keep in mind that there will be extended time frames and customs borders are closed in certain parts of the world. Packages to the US can sometimes take 2-3 weeks.
*** Christmas delivery is not guaranteed.
Please Stay safe and THANK YOU for supporting a small business!
Shany xxx

Do you do gift wrapping?

  • All my jewellery comes ready for gift giving with in a jewellery box with my logo, ribbon and an info card about the jewellery.
  • You can also add a small note to your gift, just send the text you wish to be included at checkout.
What is the jewellery made from?
  • The jewellery is brass base plated with high quality and resistant, nickel-free anti allergic 24K Gold or Silver plating.
  • The ear rods for my post earrings are made of 925 Silver, the ear wires for dangling earrings are made of Sterling Silver or Gold-filled.
How to maintain quality and look of my new jewellery?
  • All my jewellery is handmade with care and I know you’re going to want to keep it looking great. To protect the jewellery overtime, you should avoid wearing the jewellery while sleeping, bathing or practicing sports and avoid contact with perfumes, hair sprays and other beauty products.
  • It is recommended to store the jewellery in a dry place and not in bathrooms.
When will my order arrive and can I track it?
  • UK Delivery - Is made by Royal Mail First Class and is not trackable. It takes 2-3 working days (although often quicker). 
  • International Delivery - Is made by Royal Mail International Standard Air mail - this service is NOT trackable. It takes 3-14 working days within Europe, and 5-14 working days to the rest of the world to arrive.
  • International Tracked and Signed Delivery - If you would like a tracking number for your order please choose Tracked & SignedInternational Delivery- £6.5.  It takes 3-14 working days within Europe, and 5-14 working days to the rest of the world to arrive.  ***This method does not promise your order will get to you faster.
What if I'm not happy with my purchase?
  • I hope you will love your purchase but If for any reason the pieces you bought do not meet your expectations, please let me know, I will work with you to make it right! 
  • For more information please read the return policy in the footer of the website. 
    Do you sell wholesale?
    • Yes! please get in touch to discuss wholesale options. info@shanydesignstudio.com
    Where is your jewellery made?
    • Shany Design Studio Jewellery are designed and hand made in Abingdon, Oxfordshire, UK
    For any other questions do not hesitate to contact me, Shany - at info@shanydesignstudio.com